Back to Standards/Criterion 01.1.4.14
01.1.4.14
Safety and performance improvement activities

Statutory Compliance Protocol 1.4

The Governance, Leadership and Direction department establishes, implements and monitors documented operational procedures ensuring quality, clinical safety and regular compliance audits for statutory compliance.

Compliance Criteria

  • 1Approved standard operating procedure for statutory compliance reviewed within the last 3 years
  • 2Designated qualified personnel assigned to monitor day-to-day statutory compliance compliance
  • 3Regular documentation audits and evidence of corrective action implementation
  • 4Staff training records and competency assessments maintained in the department

Hospital Self-Rating

Rated by Pn. Rohani binti Ismail on 14 Jan 2026

Evidence frozen on 30 March 2026 (14 days before survey)

"The department has established comprehensive operational policies for statutory compliance. Regular self-assessments and internal quality checks demonstrate consistent compliance across all operational shifts."

AccrediSense Intelligence
unsupported

No evidence documents attached to substantiate this self-assessment claim.

Unverified criteria:
  • Approved standard operating procedure for statutory compliance reviewed within the last 3 years
  • Designated qualified personnel assigned to monitor day-to-day statutory compliance compliance
  • Regular documentation audits and evidence of corrective action implementation
  • Staff training records and competency assessments maintained in the department
Derived from AccrediSense Evidence Engine · 0 documents attached against 4 compliance criteriaGovernance disclosure (1.4.1.4)

Evidence Documents (0)

A criterion with no document reads as unevidenced to the survey team.

Attach relevant hospital policies, registers, audit reports, or training records.

RI
Person-in-ChargeQuality Manager
Head of DepartmentHead of Clinical Services & Consultant Physician
AR
Surveyor Authority PaneAssigned: Dr. Mohd Anis Haron (Lead Surveyor)

Surveyor Rating

Committed 14 Apr 2026
Hospital: Fully met → Surveyor: Partially metDivergent
Committed Basis for Divergence:

"Self-assessment claimed full compliance; however, surveyor tracer observed inconsistent operational execution of statutory compliance protocols across departmental shifts."

Audit of Governance, Leadership and Direction logs revealed intermittent documentation for statutory compliance, with sampled shift handover records missing mandatory supervisory sign-offs.

Establish continuous supervisory sign-off audits and enforce documented shift compliance for statutory compliance.

Implement monthly documentation audits and review adherence rates during departmental quality meetings.