Back to Standards/Criterion 01.2.1.15
01.2.1.15
Special requirements

Workforce Welfare Protocol 2.1

The Governance, Leadership and Direction department establishes, implements and monitors documented operational procedures ensuring quality, clinical safety and regular compliance audits for workforce welfare.

Compliance Criteria

  • 1Approved standard operating procedure for workforce welfare reviewed within the last 3 years
  • 2Designated qualified personnel assigned to monitor day-to-day workforce welfare compliance
  • 3Regular documentation audits and evidence of corrective action implementation
  • 4Staff training records and competency assessments maintained in the department

Hospital Self-Rating

Rated by Pn. Rohani binti Ismail on 15 Jan 2026

Evidence frozen on 30 March 2026 (14 days before survey)

"The department has established comprehensive operational policies for workforce welfare. Regular self-assessments and internal quality checks demonstrate consistent compliance across all operational shifts."

AccrediSense Intelligence
unsupported

No evidence documents attached to substantiate this self-assessment claim.

Unverified criteria:
  • Approved standard operating procedure for workforce welfare reviewed within the last 3 years
  • Designated qualified personnel assigned to monitor day-to-day workforce welfare compliance
  • Regular documentation audits and evidence of corrective action implementation
  • Staff training records and competency assessments maintained in the department
Derived from AccrediSense Evidence Engine · 0 documents attached against 4 compliance criteriaGovernance disclosure (1.4.1.4)

Evidence Documents (0)

A criterion with no document reads as unevidenced to the survey team.

Attach relevant hospital policies, registers, audit reports, or training records.

RI
Person-in-ChargeQuality Manager
Head of DepartmentHead of Clinical Services & Consultant Physician
AR
Surveyor Authority PaneAssigned: Dr. Mohd Anis Haron (Lead Surveyor)

Surveyor Rating

Committed 15 Apr 2026
Hospital: Fully met → Surveyor: Partially metDivergent
Committed Basis for Divergence:

"Hospital self-rated Met based on departmental SOP existence, but on-site surveyor inspection revealed gaps in active surveillance and incomplete corrective actions for workforce welfare."

Staff interviews during tracer challenge indicated uneven adherence to workforce welfare protocols during weekend coverage, despite available departmental guidelines.

Establish continuous supervisory sign-off audits and enforce documented shift compliance for workforce welfare.

Implement monthly documentation audits and review adherence rates during departmental quality meetings.