07.4.1.23
Human resource development and managementFeedback Resolution Protocol 4.1
The Patient and Family Rights department establishes, implements and monitors documented operational procedures ensuring quality, clinical safety and regular compliance audits for feedback resolution.
Compliance Criteria
- 1Approved standard operating procedure for feedback resolution reviewed within the last 3 years
- 2Designated qualified personnel assigned to monitor day-to-day feedback resolution compliance
- 3Regular documentation audits and evidence of corrective action implementation
- 4Staff training records and competency assessments maintained in the department
Hospital Self-Rating
Rated by Pn. Rohani binti Ismail on 23 Jan 2026Evidence frozen on 30 March 2026 (14 days before survey)
"The department has established comprehensive operational policies for feedback resolution. Regular self-assessments and internal quality checks demonstrate consistent compliance across all operational shifts."
Evidence Documents (0)
A criterion with no document reads as unevidenced to the survey team.
Attach relevant hospital policies, registers, audit reports, or training records.
RI
Person-in-ChargeQuality Manager
Head of DepartmentHead of Clinical Services & Consultant Physician
AR
Surveyor Authority PaneAssigned: Dr. Mohd Anis Haron (Lead Surveyor)