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Back to Standards/Criterion 14.1.4.14
14.1.4.14
Human resource development and management

Ambulance Reception Protocol 1.4

The Emergency Medical and Trauma Services department establishes, implements and monitors documented operational procedures ensuring quality, clinical safety and regular compliance audits for ambulance reception.

Compliance Criteria

  • 1Approved standard operating procedure for ambulance reception reviewed within the last 3 years
  • 2Designated qualified personnel assigned to monitor day-to-day ambulance reception compliance
  • 3Regular documentation audits and evidence of corrective action implementation
  • 4Staff training records and competency assessments maintained in the department

Hospital Self-Rating

Rated by Dr. Nurul Huda on 14 Jan 2026

Evidence frozen on 30 March 2026 (14 days before survey)

"The department has established comprehensive operational policies for ambulance reception. Regular self-assessments and internal quality checks demonstrate consistent compliance across all operational shifts."

Evidence Documents (0)

A criterion with no document reads as unevidenced to the survey team.

Attach relevant hospital policies, registers, audit reports, or training records.

NH
Person-in-ChargeEmergency Medicine Specialist
Head of DepartmentHead of Clinical Services & Consultant Physician
AR
Surveyor Authority PaneAssigned: Dr. Mohd Anis Haron (Lead Surveyor)

Surveyor Rating

Committed 14 Apr 2026

Audit of Emergency Medical and Trauma Services logs revealed intermittent documentation for ambulance reception, with sampled shift handover records missing mandatory supervisory sign-offs.

Establish continuous supervisory sign-off audits and enforce documented shift compliance for ambulance reception.

Implement monthly documentation audits and review adherence rates during departmental quality meetings.