Back to Standards/Criterion 16.1.1.11
Surveyor Consensus & Allocation Dispute
Team leader to resolve
Lead SurveyorDr Mohd Anis HaronAssigned Service Standard Lead
Rating SurveyorPartially met
Pn Zaiton AbdullahRecorded finding during tracer inspection

Awaiting Dr Mohd Anis Haron (Lead Surveyor) resolution. Dual surveyor observations are recorded with full provenance and decided strictly by clinical leadership authority.

16.1.1.11
Safety and performance improvement activities

Decontamination Processing Protocol 1.1

The Central Sterile Supply Services (CSSD) department establishes, implements and monitors documented operational procedures ensuring quality, clinical safety and regular compliance audits for decontamination processing.

Compliance Criteria

  • 1Approved standard operating procedure for decontamination processing reviewed within the last 3 years
  • 2Designated qualified personnel assigned to monitor day-to-day decontamination processing compliance
  • 3Regular documentation audits and evidence of corrective action implementation
  • 4Staff training records and competency assessments maintained in the department

Hospital Self-Rating

Rated by Pn. Zainab binti Sulaiman on 11 Jan 2026

Evidence frozen on 30 March 2026 (14 days before survey)

"The department has established comprehensive operational policies for decontamination processing. Regular self-assessments and internal quality checks demonstrate consistent compliance across all operational shifts."

Evidence Documents (0)

A criterion with no document reads as unevidenced to the survey team.

Attach relevant hospital policies, registers, audit reports, or training records.

ZS
Person-in-ChargeCSSD Supervisor
Head of DepartmentHead of Clinical Services & Consultant Physician
AR
Surveyor Authority PaneAssigned: Pn. Zaiton Abdullah (Nursing & Quality Surveyor)

Surveyor Rating

Committed 15 Apr 2026

Staff interviews during tracer challenge indicated uneven adherence to decontamination processing protocols during weekend coverage, despite available departmental guidelines.

Establish continuous supervisory sign-off audits and enforce documented shift compliance for decontamination processing.

Implement monthly documentation audits and review adherence rates during departmental quality meetings.