SIQ-2025-024
Closed
Severity: Clinical process
Raised: 4 Feb 2025

Medication reconciliation failure on transfer from Emergency to Ward 4A

Omission of anti-hypertensive dose on transfer; patient blood pressure spiked to 175/105 mmHg, rectified within 4 hours without permanent harm.

Baseline: 72.9%Sustained Recovery: 93.5%
RCA Investigation LeadDr. Azmi RazakHead of Clinical Services & Consultant Physician
AccrediSense Intelligence

Incident Timeline Coverage Discontinuity

Unrecorded intervals exceeding standard reporting windows detected in the incident sequence.

20-day unrecorded interval in case timeline
20 days gap
23-day unrecorded interval in case timeline
23 days gap
132-day unrecorded interval in case timeline
132 days gap
Derived from chronological narrative event spacing in case historyGovernance disclosure (1.4.1.4)

Multidisciplinary Ishikawa Fishbone Diagram

6-Category RCA

Systemic root cause analysis across People, Process, Equipment, Environment, Management, and Materials.

PROBLEM STATEMENT
Medication reconciliation failure on transfer from Emergency to Ward 4A
People1
Pharmacist shift handover did not include pending transfer reconciliations
Process1
Transfer SOP lacked mandatory medication reconciliation checklist before bed allocation
Equipment1
Mobile Computer-on-Wheels (COW) battery depletion during transfer rounds
Environment1
High Emergency Department patient surge (140% bed occupancy) creating cognitive overload
Management1
No clinical pharmacist dedicated to evening Emergency Department transition shift
Materials1
Legacy paper transfer slip format lacked dedicated section for current medications

5 Whys Root Cause Logic Chain

Systemic Vulnerability Analysis

Sequential causal deduction terminating in institutional SOP and process vulnerabilities.

Chain depth: 5/5
1

Why?Why was the medication reconciliation missed?

The receiving ward nurse did not see the medication order during transfer.

2
Because: "The receiving ward nurse did not see the medication order during transfer."

Why?Why was the medication order not seen?

The medication order was documented in the ED emergency chart instead of the inpatient transfer module.

3
Because: "The medication order was documented in the ED emergency chart instead of the inpatient transfer module."

Why?Why was it documented in the emergency chart?

The transfer workflow was completed before the pharmacist reconciliation step was marked done.

4
Because: "The transfer workflow was completed before the pharmacist reconciliation step was marked done."

Why?Why was transfer completed before reconciliation?

The hospital transfer SOP had no hard-stop or prerequisite check for medication reconciliation.

5
Because: "The hospital transfer SOP had no hard-stop or prerequisite check for medication reconciliation."

Why?Why was there no hard-stop in the SOP?

Medication reconciliation was integrated into neither the transfer SOP nor the hospital EMR workflow system.

Root Cause
Addressed by Corrective Action:
rec-024-1: Revise clinical pharmacist hando...
rec-024-2: Integrate mandatory medication r...
rec-024-3: Deploy 4 high-capacity battery u...

Statutory Obligation Clock

MSQH 6-Stage Resolution Timeline
Resolution Complete
Lifecycle Progression
SIQ Form SubmissionCompleted 2025-02-05
Verified
Root Cause AnalysisCompleted 2025-02-25
Verified
Corrective Action PlanCompleted 2025-03-20
Verified
Verification & MonitoringCompleted 2025-06-28
Verified
Case ClosureCompleted 2025-07-31
Verified